![]() ![]() Forcing SureVoIP to use it is like telling an IT company to only sell Dell equipment. It's not just a case of paying for a one of number port as you think. Using it is a technical and commercial decision that we have not opted for. This is not a UK standard and is a managed service from the BT Wholesale IP Exchange product for those that wish to use it. In all honesty, I couldn't have done more for you. That process is not complete yet, that's why I was surprised that you post these negative reviews of SureVoIP. They came back to you and basically said they weren't interested? I then took the extremely rare path of approaching one of the carriers they use to set up a porting agreement with them for you. I also gave everyone the call recordings of that call. If you recall, I even sat on a conference call with them, you and your solicitor explaining what they needed to do as they were doing it all wrong and you were getting extremely frustrated. We worked with your GCP, which we will not name because you have not, and explained what they needed to do. SureVoIP in this case are the Losing Communications Provider (LCP). Number porting is driven by the **Gaining Communications Provider (GCP)**, i.e. To say I'm surprised is an understatement. Thank you for leaving a public review of your experiences with SureVoIP here and on our Facebook page. I strongly suggest avoiding that company at all cost. They use obscure justification that they are not required to use Scenario 7 to avoid people leaving their network with their own property. In comparison, another number that was purchased from BT (01732463858) was ported to the new provider without any issues. I have clearly stated that I would like to cover the costs if any and if they are reasonable, but obviously it's better for them to charge me monthly for all the incoming calls as opposed to cooperating in a process of number porting. ![]() In one email they admit that Scenario 7 is less complicated than their preferred way of porting numbers and in another communication I have been informed that for technical and commercial reasons they don't support Scenario 7 porting. They have flooded me with all sorts of technical details and admitted that they don't support Scenario 7 which is apparently the most common way of porting numbers in the UK. I have purchased a number from them 02035155555 which costed £1000 if my memory serves me and I have been trying to port that number away from them for 10 months. I regret to say that the experience with that company is just dreadful. ![]()
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